FAQ
FAQ
General
What is KFH Rewards Program?
KFH Rewards Program is a Kuwait Finance House Loyalty Program that rewards you for using your KFH cards.
How can I register in KFH Rewards?

All eligible cardholders will be registered automatically to KFH Rewards, For new cards, once the customer activate his/her eligible card, they will receive SMS to register on the App and accept the Terms & Conditions of the program.

Which cards are eligible to be enrolled in KFH Rewards?
The following cards are eligible to be enrolled in KFH Rewards: Visa Infinite Metal Black Visa Infinite Metal Silver Visa Infinite Metal Veneer Al- Tayseer Diamond Al-Tayseer Platinum Premium Visa Diamond Visa Platinum Master Card Platinum Visa Platinum Select Al- Tayseer Platinum Standard Al-Tayseer Gold Al-Tayseer Classic Visa Classic Visa Gold Hesabi Prepaid Card Master Card Gold Master Card Classic
What is a card tier?
Card tiers indicate the exclusive benefits and privileges you get, where you can earn KFH Rewards Points and how you can redeem them. Card tiers are based on your eligible KFH card type.
How many card tiers are included in KFH Rewards?

There are 3 different card tiers.

Black Tier Cards:

Visa Infinite Metal Black

Visa Infinite Metal Silver

Visa Infinite Veneer

Silver Tier Cards:

Al- Tayseer Diamond

Al-Tayseer Platinum Premium

Visa Diamond

Visa Platinum

MasterCard Platinum

Visa Platinum Select

Hesabi Prepaid Card

Green Tier Cards:

Al- Tayseer Platinum Standard

Al-Tayseer Gold

Al-Tayseer Classic

Visa Classic

Visa Gold

MasterCard Gold

MasterCard Classic

Are prepaid cards included in the program?
Yes, participating prepaid cards are limited to Hesabi prepaid card.
How can I activate my account?
You can activate your account by logging in to KFH Rewards mobile App or Website after accepting the program terms and conditions.
How can I login to my account?
You can login to your account by logging in to KFH Mobile App or website then accessing KFH Rewards.
Are there any fees associated with KFH Rewards?
No, KFH Rewards does not charge any fees on members.
What are KFH Rewards Points?
KFH Rewards Points are the points that members can collect for eligible transactions and redeem through various options.
Do KFH Rewards Points expire?
Yes, your KFH Rewards Points are valid for a period of 24 months from the date you earn them. KFH Rewards Points expire on the last day of the month.
Can I transfer my KFH Rewards Points to a family member or a friend?

• Yes, KFH Rewards Points are transferable between KFH Rewards members.

• Only Members holding Black or Silver Tier cards are eligible to transfer points.

• The minimum amount of KFH Points to transfer is 1,000 Points.

What happens to my KFH Points, if I deactivate KFH Rewards Membership?
If you wish to cancel your membership you will lose all your accumulated KFH Points.
If I replaced my current card with another eligible card or closed my card will I lose my KFH Rewards points?

If you replaced your current KFH Rewards card with other eligible card you will not lose your KFH Rewards points. The points will be accumulated as normal, and you will continue to earn points from your new card under the same KFH Rewards account. But if you closed your card and you don’t have any other eligible card you will not be able to access and redeem your points.

Is there a maximum limit or a cap on the amount for E-Oula wallet recharge with KFH E-Voucher?

Yes, there is a maximum transaction limit of 500 KWD.

Earn Points
How can I earn KFH Points?

• Black & Silver Tier cards can earn KFH Points on all domestic and international retail spends (POS, contactless, e-commerce, etc.)

• Green Tier cards can earn KFH Points on all domestic and international retail spends (POS, contactless, e-commerce, etc.)

When will my newly earned KFH Points show in my account?
KFH Points will be credited to your account after 24 hours from the credit card and Hesabi prepaid card posted transaction.
What is the minimum amount to spend to earn KFH Points?
The minimum amount to spend to earn KFH Points is 1 KD.
Can I earn fraction of KFH Points?
Yes, KFH Points can’t be earned by fraction on 1st decimal. For example: 1.2 KD gives you 12 Points. Rounded number is applied for fraction of 2 decimals, for example 1.25 KD gives you 12 Points and not 12.5 Points.
How can I claim my missing KFH Rewards Points?
Any member can claim for missing KFH Rewards Points through Kuwait Finance House Rewards Mobile App or Website or through KFH Call Center.
In case the transaction is cancelled, what will happen to the points that were earned from this transaction?

After canceling a transaction, you will lose the accumulated points from it.

Can I earn points from cash withdrawal?

No, members can not earn points from cash withdrawal operations.

Redeem Points
How can I redeem my KFH Rewards Points?
KFH Rewards Points can be redeemed through e-vouchers issued from KFH Rewards Mobile Application / Website and redeemed at the participating partner.
What can I redeem my KFH Rewards Points for?

Depending on your card tier, KFH Rewards Points can be redeemed for the following options:

All members:

• Payment eVoucher at any participating partner store.

• Online shopping.

Members Holding Black or Silver Tier cards:

• Transfer KFH Rewards Points to another member.

• Point exchange with third party programs.

• Travel and tourism Catalogue.

• Donate to Charity.

How can i redeem my points as E-vouchers to use in participating brand stores?

1- Go to ‘Redeem’ section in KFH Rewards.

2- Select eVouchers in the menu.

3- Select ‘Payment’ and click ‘Create Voucher’.

4- Define Voucher Amount and complete the transaction.

5- Visit Participating Brand Store.

6- Show The E-Voucher Code in KFH Rewards App to Cashier during Payment.

What will happen if I lose eVoucher?
If you lose your printed eVoucher, you can always find it in your account at KFH Rewards mobile app or website.
Can I see my used and not used eVouchers?
Yes, after using any eVoucher it will be labeled as used and it will not be accessible. Users will see both used and not used eVouchers.
How can I redeem my KFH Rewards voucher in Oula Petrol Stations?

You can recharge your Oula Card with KFH Rewards Voucher and use in Oula Petrol Station for Fuel Service and Car Wash. You can Download Oula App to generate an Oula Card.

 https://youtu.be/4K-bUPR-eBY

  1. Create E-Voucher under redemption section in KFH Rewards with your points  
  2. Download Oula App and select Recharge Oula Card from menu
  3. Select "KFH Rewards" from Drop Down menu and enter the KFH Rewards Code
  4. Use QR Code to Pay in Oula Station 
Can I redeem my KFH Rewards Points immediately?

Yes, you can redeem your KFH Rewards Points whenever you wish to after activating your account.

What is the minimum amount of points that can be redeemed for point donation?

The minimum amount of points to donate is 1,000 KFH Rewards Points

Which charity is participating in KFH Rewards?

Sheikh Abdullah Al Nouri Charity Society and International Islamic Charity Organization are participating in KFH Rewards with their Charity Projects.

When will my donation be transferred?

The donation will be transferred on monthly basis.

Can I return my points after I donated them?

No, Donate to Charity redemption transactions are non-refundable.

How can I use the Travel & Tourism catalogue redemption option?

To use Travel & Tourism catalogue redemption option, follow the steps below:

1- Log in to the KFH Rewards App or website.

2- Click on Redemption Options.

3- Click on Travel & Tourism catalogue.

4- Choose the option (Hotel - Flight - Car rental).

5- Fill in the blanks based on your preferences then click on search.

6- Choose from the search results.

7- After choosing the result you want, Add your personal details.

8- Before finalizing the transaction you will receive an OTP to confirm the transaction.

 

For more details. Kindly visit the tutorial video below:

https://youtu.be/tQQFTNYzX3g

Cashback Redemption
When the cashback will be credit to card statement?

The cashback will be credited to Card Statement in 7 business days after redemption.

Under which Tier, the visa signature credit card and visa Infinite cards?

Visa Signature and Visa Infinite cards are under Tier black cards in KFH Rewards.

Only Visa signature cards will be eligible for cashback as one of the redemption options in KFH Rewards?

No. All Tier Black cardholders (Visa signature and Visa infinite) are able for the cashback as one of the redemption options.

From 3001 KD to 4000 KD local spending, the customer will earn 4% local rate?

No. customer will earn cashback points of 6%. from 3001 KD to 4000 KD spending either local or intl.

What is the cashback earning rate on KD 4001+ of local spending?

1.5% is the rate for local and int’l cashback for over 4001 KD spending.Example: If a customer did 5000 KD local spend in a month, he will earn 4000*6% + 1000*1.5% = 255,000 KFH Rewards Points (255 KD).

What’s the minimum amount for cashback redemption?

Customer should have a minimum of 20,000 KFH Rewards Points to be able to convert points to cashback.

Is there a maximum amount for cashback redemption amount?

Customers earn unlimited KFH Rewards points without any cap. However, a customer can convert 1.5 million KFH Rewards points (1,500 KD) to cash in one year.

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