Baitak Rewards
Terms and Conditions
1- Introduction
·
These Terms and
Conditions (referred to hereinafter as T&C) govern the use of Baitak
Rewards program, the collection of Baitak Points, the membership of Baitak
Rewards Program, redemption and the use of Baitak Rewards website and Mobile Application.
·
By accessing
and/or using any page of the website or Mobile Application and the services
they offer, member declares that member read, understood, and accepted the
following terms, conditions, and disclaimers in full and hereby agrees to
comply with and be bound by them. These T&C may be changed or updated occasionally;
therefore, members are encouraged to frequently visit these sections in order
to be updated about the changes made.
·
Baitak Rewards
Program is subject to modification, cancellation, variation, or limitation to
any benefits or features at our sole discretion, without any prior notice to
you or liability on our part.
2- Definitions
For
the purpose of these T&C, the following terms shall have the following
meaning:
·
Baitak Rewards
Program: The rewards program run by Kuwait Finance House pursuant to
which members earn reward Points by performing transactions through his/her Kuwait
Finance House eligible cards and services and then redeeming the earned Points
for different rewards.
·
Account:
The account to which the “Baitak Rewards Points” of a customer will be accrued.
·
Customer:
An individual who is a customer of Kuwait Finance House.
·
Baitak Rewards Points:
(referred to hereinafter as Points) The Points accrued by a
program member based on certain behavior.
·
Bonus Points: The
Points that are earned on promotional activities.
·
Reward: Specified
goods or services to be provided by Kuwait Finance House or a partner of the
program to a customer in exchange of Points.
·
Partner: A
provider of goods or services which is participating in Baitak Rewards program.
·
Member: A
customer who is enrolled as a member of Baitak Rewards program
·
KD: Kuwaiti
Dinar.
·
OTP Code: (One
Time Password) A four-digit number sent to member at key interactions with
Baitak Rewards platform.
·
Baitak Rewards
platform: A platform offered by Kuwait Finance
House to its customers as a member login portal which is not limited to access
reward redemption options.
·
Eligible
Transaction: Any transaction made on the customer’s
account which the bank identifies as eligible to accrue points.
3- Program Member Terms
·
All eligible
Kuwait Finance House cardholders are automatically enrolled to Baitak
Rewards.
·
Members who own
multiple eligible credit or prepaid cards will have all the cards accumulating under
one account.
·
Members have to
accept the terms and conditions to activate their accounts.
·
Members can
activate their accounts using Baitak Rewards mobile App or Website.
·
If in the sole opinion of the Bank, a member is misusing Baitak
Rewards program (such as selling points, fraud, false claim of missing
points, etc), the Bank may suspend or terminate the provision of Points to the
said member with immediate effect. In such cases, the Bank may also, at its
discretion, cancel the Points that have already been accrued.
·
The Rewards account status follows the Customer Account status,
if the only card a member owns was frozen by the bank for any reason or is not
eligible to perform a purchase transaction, the member status will change to
“Deactivated” and will be unable to redeem or earn new Points until the bank
activates the account status again. The same applies if the required customer
information (KYC) is not updated / valid on the system
·
In any case,
once the customer is subscribed in the program, the customer gives Kuwait
Finance House the right to provide the Partner(s) with any details required by
the latter without any responsibility whatsoever on Kuwait Finance House.
·
The member shall
be responsible for advising Kuwait Finance House of any change of his security
details and address and shall be responsible for ensuring that the member’s
Points are properly credited. If proper credit of such Points does not appear
on the Statement, the member should inform the bank and provide supporting
documents where necessary.
4- Eligibility
Any Kuwait Finance
House customer who holds one of the following cards is eligible to be a Baitak
Rewards member:
·
Visa
Gold
·
Tayseer
T3 Gold
·
Visa
Classic
·
Tayseer
T3 Classic
·
Visa
Platinum
·
MasterCard
Gold
·
MasterCard
Classic
·
MasterCard
Platinum
·
Tayseer
T12 Platinum Standard
·
Tayseer
T12 Platinum Premium
·
Tayseer
T12 Classic
·
Tayseer
T12 Gold
·
Visa
Charge Diamond
·
Visa
Tayseer Diamond
·
Visa
Platinum Select
·
Visa
Infinite Metal Black
·
Visa
Infinite Metal Silver
·
Visa
Infinite Metal Veneer
·
Hesabi
prepaid card
The list is subject to change without
prior notice
·
Card Tiers Baitak
Rewards is a three-tiered program depending on the card type.
·
Card tiers are (Black,
Silver, and Green).
·
Card tier is not
influenced by KFH customer segments.
·
Tier Black
Cards:
o
Visa Infinite
Metal Black
o
Visa Infinite
Metal Silver
o
Visa Infinite
Metal Veneer
·
Tier Silver
Cards:
o
Visa Platinum
o
MasterCard
Platinum
o Tayseer T12 Platinum Premium
o
Visa Charge
Diamond
o
Visa Tayseer
Diamond
o
Visa Platinum
Select
o
Hesabi prepaid
Card
·
Tier Green
Cards:
o Visa Gold
o Tayseer T3 Gold
o Visa Classic
o Tayseer T3 Classic
o MasterCard Gold
o MasterCard Classic
o Tayseer T12 Platinum Standard
o Tayseer T12 Classic
o Tayseer T12 Gold
5- Point Attributes
·
Points have an
expiry after 24 Months starting from the date of issuance.
·
Bonus Points expiry
date might differ according to campaign types.
·
Points can only
be earned, held, transferred or redeemed as set out in these T&C. Any other
use, award, sale, exchange or transfer of Reward Points, or attempt to do so,
is a serious breach of these T&C. Any Reward Points not earned and held in
accordance with these T&C will be invalid and cannot be re- deemed for
Rewards. Any such Reward Points on a Member account will be deducted and, if
they are redeemed, we will cancel the relevant Rewards.
·
Baitak Points have
no cash value.
6- Point Accrual
·
The spending of
a Program member is the spending of his eligible card under the membership
account
·
The basic earn
scheme of every 1 KD spent is 15 points for tier black, 10 points for tier
sliver and 5 points for tier green cards .
·
Earning fraction
of Point is allowed. Example “1.2 KD = 12 Points”.
·
The minimum
amount to spend to start earning Points is 1 KD or the equivalent in foreign
currency.
·
Tier Black &
Silver & Green tier cards can earn Points on any POS or e-commerce
transaction worldwide with basic earn scheme.
·
Bonus Points can
be earned on predefined promotional campaigns such as (Double your points this
Friday, x5 points for transactions abroad, etc)
·
Promotional
campaigns allow to earn bonus Points on a single or combination criteria, such
as (purchase at a specific merchant & pay using KFH-wallet, etc.)
·
Members who
haven’t accepted the program terms and conditions yet can earn Points before
activation / terms and conditions acceptance; however, members will not be able to redeem any Point until they
activate their account by accepting the program terms and conditions.
·
Points balance
will be dependent on the processing timeframe of the transactions and might
take several days to be reflected
·
Program members
with basic and supplementary cards earn Points in a single pool, which is the
Basic cardholder’ reward pool, and can redeem from the same reward pool. The
basic cardholder is the sole person entitled to burn these points and is the
ultimate holder of the account.
·
Where an
eligible transaction has been cancelled / reversed/ refunded / etc., the Bank will
deduct the relevant Points accrued as a result of the said reversal / refund /
etc. having occurred.
·
For members having multiple eligible cards with the bank,
the Points earned on each card will remain in the account if
the member has at least One active card and the account and card status are in
good standing.
·
Qualifying transactions do not include the following
transactions:
o Balance transfer
o Fees of any type
o Non-transaction or
non-purchase activity
o Cash withdrawals
o
Transactions reversed by the merchant
o
Any other transactions determined by the bank from time
to time at its sole and absolute discretion.
·
Transactions carried out through the following business
categories:
·
• 4829: Money orders –
bank transfers
·
• 6012: Financial
institutions
·
• 6051: Non-financial
institutions – foreign exchange and money orders (not wire transfer) and
traveler’s checks
·
• 6211: Security –
brokers/dealers
·
·
The
list is subject to change without prior notice
o
7- Point Multiplier
·
Participating
partners could offer a variable point multiplier depending on merchant
agreement (i.e. x1, x5, x10, etc.).Tier multiplier and participating merchant
multiplier works in parallel. Both multipliers can be activated for the same transaction.
·
For first time
redemption, program members should activate their accounts via Baitak
Rewards Mobile App or Website.
·
Fraction of
point is not redeemable. Points can be redeemed only as a natural number
(example: 1000,1,200, etc.) and in the format or brackets / denominations
designed by Baitak rewards program.
·
All Rewards are nonrefundable
/ non-cancellable and are subject to applicable terms and conditions (including
redemption expiry, booking requirements, cancellation restrictions, warranties
and limitations of liability) of the Reward’s suppliers and/or Merchants.
·
The member
irrevocably and unconditionally agrees and expressly consents that the Bank may
at its discretion and for any purpose (including for the purpose of redemption
of Baitak Rewards Points) share any information, details or data
relating to the Customer and/ or the accounts of the member and/or the member’s
transactions with the Bank or its affiliates or any other third party in any
territory. The number of Points required to redeem any Reward can be found on
the Baitak Rewards website or Mobile Application and may change without
prior notice.
·
Once a Reward
has been redeemed, it cannot be returned or exchanged for Points or other
Rewards and might have an expiry date set by KFH or the providing partner.
·
Kuwait Finance
House may at any time and without notice alter the number of Baitak Points
required to obtain a particular Reward, withdraw a Reward supplied or impose
additional restrictions on a Reward or conditions of obtaining it.
·
Kuwait Finance
House cannot be held liable for any loss, theft, damage or unauthorized use of
Member’s OTP Code or Reward.
·
It is the
member’s responsibility to ensure the OTP / reward is not compromised, shared
with anyone, or mishandled. Any loss resulting from the unauthorized use of the
member’s OTP/ reward is the member’s sole responsibility.
·
A Member might
have to enter his/her OTP Code when conducting a redemption transaction in Baitak
Rewards program. Additional security questions may be asked during the
redemption request.
·
The Rewards
offered by the Bank for redemption may, at the discretion of the Bank, be
amended from time to time.
·
A member has to
maintain clean credit & payment history with the bank against the services
and products. Delinquency and blockage of Cards / Accounts will lead to cease
point redemption until customer’s payment behavior is normalized.
·
Only points that
are registered in Baitak Rewards Account, at the time of redemption, are
eligible for redemption. KFH records
shall be conclusive evidence in respect of the number of points registered and
credited to a member and available for redemption.
8- Point Redemption Channels
Points can be redeemed through the
following channels:
·
Baitak Rewards
Mobile App or Website
9- Point Redemption Options
Points can be redeemed against the
following options:
·
e-Voucher(Eligible
for Tier Black, Silver and Green cardholders):
use e-Voucher at participating partners.
o
The minimum
amount to redeem a payment e-Voucher is 1,000 Points.
o
The payment
e-Voucher is validity set by Baitak Rewards team is 6 Months.
·
Online Marketplace
(Eligible for Tier Black, Silver and Green cardholders): Redeem
Points for various offers from Baitak Rewards Online Shopping partners.
o
The deal
e-Voucher usage is limited to the offering merchant
o
Each deal
e-Voucher has its own terms and conditions & validity date as agreed with
the offering merchant.
Program member is allowed to Redeem 1
unique deal per Online Shopping merchant per day from the Rewards catalogue.
·
Points Exchange
(Eligible for Tier Black & Silver cardholders): Exchange
Baitak Rewards Points with a 3rd party loyalty program.
o
The point
exchange with a 3rd party loyalty program will be processed within
30 days after member’s confirmation.
o
If the point
exchange failed (example: not a valid member code), the member will get back
all the transferred Points.
The minimum amount of Points to
exchange is set for every partner.
·
Points Transfer (Eligible for Tier Black & Silver cardholders):
Transfer your Points to any eligible Baitak Rewards
member
·
Members
who are not holding a card from Tier Black or Tier Silver and are only holding
cards from Tier Green are only eligible for the following redemption options:
o
e-Voucher
from participating merchant
o
Online
Marketplace
·
Members
who are only holding Tier Green cards are not eligible for the following
redemption options:
o
Point
exchange with 3rd party program
o
Point
transfer
·
Travel catalogue
(Eligible for Tier Black & Silver cardholders):
Redeem Points for a flight ticket, Car
rental, or Hotel booking through Baitak Rewards Travel catalogue.
·
Currently,
members are allowed to pay for a booking with points only.
·
Travel catalogue
has its own terms and conditions that can be found in Baitak Rewards
Mobile App or Website.
·
Donate to
Charity (Eligible for Tier Black & Silver cardholders): Donate
your Points to a charity project of your selection from a predefined list.
·
The minimum
amount of points to donate is 1,000 Points (1KD).
·
Donate to
Charity redemption transactions are non-refundable.
10-
Termination
·
Kuwait Finance House
has the sole right to terminate the Baitak Rewards Program without the
need for any written notice to the customer and without any reason whatsoever,
and any unredeemed point at that time will be forfeited with no value or
compensation to cardholders.
·
The membership in Baitak Rewards
Program will terminate automatically upon death, insolvency, unsatisfactory
conduct on the Account (which is determined in our sole discretion). In that
event, the right to earn Points and redeem Baitak Rewards is
automatically forfeited.
Kuwait Finance House may make changes to these
T&C without prior notice. Earning or redeeming Reward Points on a Member’s
Account will constitute acceptance of the revised T&C. We may suspend or
terminate the Baitak Rewards Program but will give as much notice as we
reasonably can before we do so. If this happens, all Member Accounts will be
suspended or terminated.